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Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q20-Q25):

NEW QUESTION # 20
What is the role of Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX?

A. To provide real-time customer insights.
B. To generate marketing campaign content.
C. To manage customer interactions on social media.
D. To automate the extraction of data from documents for faster processing.

Answer: D

Explanation:
Intelligent Document Recognition (IDR) in Oracle Fusion Cloud CX leverages AI to streamline document-related processes. Its primary role is to automate the extraction of data from documents for faster processing.
How It Works: IDR uses machine learning to scan and interpret unstructured documents (e.g., invoices, contracts), extracting key data (e.g., names, dates, amounts) without manual input.
Benefit: This accelerates workflows like order processing or customer onboarding, improving operational efficiency and reducing errors.
CX Context: In CX, it supports service and sales by quickly integrating document data into customer records.
Option A (Campaign Content): IDR doesn't create content; it processes existing documents.
Option B (Customer Insights): Insights may be a byproduct, but it's not the primary role.
Option D (Social Media): IDR is unrelated to social media management.
Oracle Fusion Cloud CX documentation, such as "Oracle AI for Fusion Applications," highlights IDR's automation capabilities.

NEW QUESTION # 21
How does the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service enhance service agent performance and customer satisfaction?

A. By automating customer inquiries and reducing agent interaction.
B. By providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
C. By focusing on agent training, leaving the actual service request resolution process unchanged.

Answer: B

Explanation:
The Customer Contact to Resolution OMBP enhances agent performance and customer satisfaction by providing agents with a comprehensive knowledge base, AI-powered search tools, and real-time customer context.
Knowledge Base: Offers a repository of solutions for quick reference.
AI-Powered Search: Delivers instant, relevant answers, reducing resolution time.
Real-Time Context: Provides customer history and issue details, enabling personalized, accurate responses.
Impact: Agents resolve issues faster and more effectively, improving satisfaction.
Option A (Automation): Full automation reduces agent involvement, contrary to enhancing performance.
Option B (Training Focus): Training alone doesn't address real-time resolution needs.
Oracle Fusion Cloud CX Service documentation, like "Service Center Guides," emphasizes these tools for this OMBP.

NEW QUESTION # 22
Which metric is used to evaluate the effectiveness of the Incentive Plan to Seller Earnings OMBP?

A. Customer Acquisition Cost.
B. Total Number of Incentive Plans Offered.
C. Manager Satisfaction with the Incentive Structure.
D. Sales Quota Attainment.

Answer: D

Explanation:
The Incentive Plan to Seller Earnings OMBP in Oracle Fusion Cloud CX Sales Performance aims to drive sales through effective compensation. The metric used to evaluate its effectiveness is Sales Quota Attainment.
Definition: Measures the percentage of sales targets achieved by reps, directly linking incentives to performance outcomes.
Relevance: It shows whether the incentive structure motivates reps to meet or exceed goals, validating its impact on earnings and sales success.
Option B (Number of Plans): Quantity doesn't reflect effectiveness.
Option C (Acquisition Cost): Focuses on marketing costs, not incentive impact.
Option D (Manager Satisfaction): Subjective and less tied to sales results.
Oracle Fusion CX Sales Performance documentation, like "Incentive Compensation Guides," identifies quota attainment as the primary effectiveness metric.

NEW QUESTION # 23
What is the primary advantage of the Replenishment Planning process in Oracle Fusion Cloud SCM?

A. To reduce supplier payment cycles.
B. To ensure optimal inventory levels by predicting demand and adjusting supply plans.
C. To guarantee inventory levels remain static regardless of demand fluctuations.
D. To eliminate the need for demand forecasting.

Answer: B

Explanation:
The Replenishment Planning process in Oracle Fusion Cloud SCM optimizes inventory management. Its primary advantage is to ensure optimal inventory levels by predicting demand and adjusting supply plans.
How It Works: Uses demand forecasts and supply data to determine when and how much to replenish, avoiding overstock or shortages.
Advantage: Balances cost efficiency with availability, improving operational performance.
Option A (Payment Cycles): Unrelated to replenishment planning.
Option C (Static Levels): Aims for dynamic adjustment, not static levels.
Option D (No Forecasting): Relies heavily on demand forecasts.
Oracle Fusion Cloud SCM documentation, such as "Replenishment Planning Guides," highlights this advantage.

NEW QUESTION # 24
Which feature in Oracle Fusion Cloud SCM helps in optimizing inventory levels?

A. Cost Accounting.
B. Supplier Qualification.
C. Manufacturing Execution.
D. Replenishment Planning.

Answer: D

Explanation:
Oracle Fusion Cloud SCM optimizes inventory through Replenishment Planning, which helps maintain ideal stock levels.
Functionality: Analyzes demand forecasts, lead times, and current inventory to generate replenishment plans.
Benefit: Prevents overstocking and stockouts, balancing costs and availability.
Option A (Manufacturing): Focuses on production, not inventory optimization.
Option B (Cost Accounting): Tracks costs, not stock levels.
Option D (Qualification): Evaluates suppliers, not inventory planning.
Oracle Fusion Cloud SCM documentation, such as "Replenishment Planning Guides," confirms this feature's role.

NEW QUESTION # 25
......

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Testking 1Z0-1161-1 Exam Questions & 1Z0-1161-1 Flexible Learning Mode

Oracle 1Z0-1161-1 Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Questions - With 25% Discount Offer [2025]

Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1 Sample Questions (Q20-Q25):

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